Custom email domains
By default, invoice and report emails are delivered from Gigtime's sending address. With a verified custom domain, they come from you — billing@yourstudio.com instead of a generic sender. Clients see your name end to end, and your emails inherit your domain's sending reputation.
This is a Pro feature. The Email Domain section appears at the bottom of Settings → Invoice.
Adding your domain
- In the Email Domain section, type your domain (e.g.
yourstudio.com) and click Add Domain. - Gigtime generates a set of DNS records and lists them on the domain's card under "Add these DNS records to your domain" — each with a Type (TXT, MX, or CNAME), a Name, and a Value.
- Add those records at your DNS provider — wherever you manage the domain (Cloudflare, Namecheap, GoDaddy, your registrar's panel).
- In the Send invoices from field on the domain's card, enter the address your emails should come from — e.g.
invoices@yourstudio.com— and save. You can set this right away, while the domain is still pending; it takes effect the moment verification succeeds. Optionally, give reports their own sender in Send reports from (e.g.reports@yourstudio.com) — when left empty, reports use the invoice address.
That's it — you don't need to sit and press Verify. Gigtime is notified the moment your DNS verifies, flips the domain to Verified on its own, and sends you a notification. The button is still there if you want to trigger a re-check on demand.
DNS changes can take anywhere from minutes to a day or two to propagate, so a Failed first check usually just means "not yet" — fix or wait, and the automatic re-checks will pick it up. The card shows the domain's status: Pending (orange), Verified (green), or Failed (red, with the reason shown).
The send-from addresses
The Send invoices from field on the domain card decides the address your invoice emails are sent from; Send reports from optionally gives reports and scheduled reports their own sender, falling back to the invoice address when empty. Both must be addresses on the verified domain, but they don't have to be real mailboxes — many people send from invoices@yourstudio.com while reading mail somewhere else entirely. Replies are unaffected: Gigtime sets the email's Reply-To to the business email from your invoice settings business profile, so answers land in your actual inbox.
A status line under the domain card tells you exactly where things stand: green when sending from your domain is active, or a hint when the domain is verified but no send-from address is set (in which case emails continue to go out from Gigtime's default address).
Combined with Pro's white-label branding, the entire email is yours: your logo in the header (or no logo if you haven't uploaded one), your brand color, your business name as the sender — and no Gigtime logo, footer, or "Powered by" line anywhere.
Pausing or removing a domain
The trash icon on the domain card offers three options:
- Pause sending — the domain and its verification stay put, but emails go back to Gigtime's default address until you resume. Good for temporary situations.
- Delete with 7-day grace — sending stops immediately, and the domain is permanently removed after 7 days. Changed your mind? Hit Restore on the card any time during the grace period and everything comes back exactly as it was.
- Delete now — immediately and permanently removes the domain (you'll be asked to type the domain name to confirm). Use this when you want to switch to a different domain right away, since accounts have one custom domain at a time.
One custom domain per account. A domain in its deletion grace period still counts as your domain — use Delete now if you need to replace it immediately.
Sending limits
Invoice email sending is capped per account, over rolling windows:
| Plan | Per hour | Per rolling 7 days |
|---|---|---|
| Free | 5 | 25 |
| Pro | 30 | 1,000 |
The limits cover all invoice emails you send — from Gigtime's default address or your own domain. The Email Domain section in Settings → Invoice shows your current 7-day usage, and Gigtime warns you (in-app and by email) when you cross about 80% of your weekly allowance. If you hit the cap, sending resumes automatically as older sends age out of the window — and Pro users who genuinely need more can contact support@gigtime.app.
Troubleshooting DNS
- Copy the record Name and Value exactly — a stray trailing dot or a pasted space is the most common failure.
- Some DNS providers auto-append your domain to record names. If the name Gigtime gives you already ends in your domain, you may need to enter only the prefix part.
- Verification checks all required records; if one shows as failing on the card, that's the one to re-check at your provider.
- Still stuck after 48 hours? Email support@gigtime.app with your domain and we'll take a look.